Customer Service Rep
Irvine, CA Temporary $22.00 - $22.00/hr Onsite

Job Description

Customer Care Agent - Skincare & Beauty Industry

Location: Irvine, CA (near Irvine Spectrum)
Start Date: 12/29

Why This Role Rocks

  • Join a fast-growing global skincare brand expanding aggressively in the U.S.
  • Be part of a small, dynamic team in a creative, high-energy environment
  • Clear pathway for professional development as the company scales operations
  • Work in a beautiful, modern HQ with a collaborative culture

Required Experience

  • 1-2 years of full-cycle customer service experience (owning cases from start to finish)
  • Highly Preferred: Bilingual in Chinese or Korean (Vietnamese or Spanish also considered)
  • Genuine interest in skincare/beauty, plus strong communication and relationship-building skills

What You'll Do

  • Provide white-glove customer care across email, phone, and chat
  • Handle product inquiries, order tracking, returns, and account support
  • Maintain ownership of each case from first contact to full resolution
  • Translate marketing/product content for bilingual audiences
  • Build strong relationships with distributors and customers
  • Collaborate with operations, logistics, marketing, and product teams to improve processes

Ready to bring your passion for skincare and customer experience to a growing brand? Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -102025-408417